How to Register Your 3X4 Kit - a Step-by-Step Guide
Steps to Complete your 3X4 Sample
There are four simple steps to completing your 3X4 sample:
STEP 1: Create your profile
STEP 2: Register your unique 3X4 Kit Code
STEP 3: Collect your sample using your 3X4 Kit
STEP 4: Send your sample to the lab
This help page covers:
- Kit Contents
- Creating Your Profile
- Linking Your Kit Code
- Linking Your Practitioner
- Preparing Your Sample Return
- Instruction card/leaflet with QR code (square barcode)
- 1-inch vial with liquid, with your unique kit code sticker
- Swab in sealed packet
- Leakproof bag
- FedEx shipping bag, with pre-paid label
Please contact info@3X4genetics.com if:
- Any item above is missing
- The swab packet is not sealed
- The vial does not contain liquid
- Your kit appears to be tampered with
Creating Your Profile
After scanning the QR code provided with your kit, you will be prompted to create a 3X4 account or login to your existing 3X4 account.
If you log out of your account at any stage during the registration process, you will continue from where you left off next time you log in.
When creating an account, enter your own details so that there is no confusion about which 3X4 report is yours.
Registering for a minor?
If you are registering a minor's kit on their behalf, enter their details when creating their profile to ensure there is no confusion about whose genetic results are linked to the profile.
Helping someone else register?
If you are helping someone register their kit, ensure you enter their details so that 3X4 report is linked to them and not you.
Need to register more than one kit?
Each individual doing the test needs their own profile, with a unique email address and password. Only one kit code can be linked to a profile.
Need to reset your password?
Scan the QR code (the square barcode) that came with your kit, proceed to the login page and then select the Forgot Password option and then follow the prompts from there.
The kit code (starting with the letters ‘KUS...’) is located on the small vial (2") inside the kit. You will use this vial to collect your DNA sample.
The kit code on the vial is unique to your kit and is used to identify your sample and results. Correctly linking your kit code to your profile is necessary to ensure the lab results are linked to you. Write down your kit code and keep in a safe place.
Ensure you link your kit code to your profile.
Ensure you enter your kit code correctly.
Ensure your sample is collected in the vial labeled with your unique kit code.
Collecting your sample as a group?
Ensure each person knows their own kit code, so there is no mix up when they register their kit or when they collect their DNA sample.
Linking a 3X4 Practitioner to your profile allows them to have secure access to your results after they are back from the lab.
Orders placed by you on 3X4Genetics.com
If you ordered your 3X4 Test on our website, you will be sent your report by 3X4 directly and don’t have to link a 3X4 Practitioner. If you have a 3X4 Practitioner, or have been recently referred to one, you can contact info@3X4genetics.com to request that your results are linked to your practitioner.
Orders placed for you by a 3X4 Practitioner
If your 3X4 Test was ordered for you by your practitioner, you will need to enter your practitioner's unique 3X4 Practitioner Code to ensure they will receive your results directly. Their code will be in the 3X4 order confirmation email.
3X4 provides a pre-paid return label and shipping bag for you to send your sample to the lab for processing. Linking your return label tracking number to your profile allows it to be tracked.
Find your return label on the shipping bag provided inside your kit (not on the shipping bag your kit came in). The tracking number is the number underneath the barcode and can be entered with or without the spaces.
Thanks for registering your kit! As soon as you've completed registering your kit, you will be given step-by-step instructions on how to collect your DNA sample.
Please reach out to us at email@example.com for any assistance.